Parents who paid $90 each for youth softball photos from Chynna B Photography + Video say they’ve been left waiting for months, and getting little more than vague promises in return.
The session in question took place on May 30, 2025, at which 12 players were photographed for six individual images apiece plus one team photo. The company’s original timeline: 4–8 weeks for edits and delivery.
Instead, as of November 4, 2025, roughly 19 weeks later, many families still haven’t received all the images or the team photo, and follow-up messages have produced inconsistent replies or silence.
“What we were told no less than six different dates that we would have them by, and we have not received anything,” wrote April Robinson on social media. “She’s not responded to any emails requesting updates or refunds.”
Sadie Williams also shared her experience: “Shay and I have tried for months and months to get our photos back… always promises of soon and never delivered.”
Other parents reported similar problems. Ben Porterfield said only one team member had received photos, and those that were sent “were not good.”
He added that refund requests went unanswered, and the only refund he saw was processed through PayPal. Melissa Pohl posted that her team, photographed on June 21, still had no images despite repeated outreach.
Those comments reflect a repeating pattern: parents’ message for status updates, receive assurances (“all finished & uploading tonight,” “within 2 hours,” “you’re next in line”), and then endure new delays with little concrete information about when the work will actually be completed.
Chynna B has Responded Quickly
Following a barrage of messages, emails, and backlash, Chynna B responded publicly on October 5, 2025, posting a lengthy explanation that combines personal and business updates.
She said her husband is battling cancer, the illness has been serious and at one point caused internal bleeding, and that family health concerns have affected her availability.
She also mentioned that she had recently migrated to a new computer system and editing software, a “huge project” that involved transferring galleries and learning new workflows.
According to her post, those changes will ultimately “drastically” cut editing time and help her get caught up.
On the business side, Chynna added that “all current galleries have been uploaded, culled, and base edits applied,” and stated that she’s working nights to expedite deliveries.
She offered some gestures to placate waiting clients, including envelopes with gift cards to Texas Roadhouse and other items.
Her message closed with a plea for patience and the line: “Just remember friends one foot in front of the other, no matter how heavy life feels. The only time we truly fail is when we give up.”
That explanation has drawn sympathy from many followers; dozens offered prayers and encouragement in the post’s comments.
Yasuko Jackson wrote, “I had no idea about your husband!!!! The Jacksons will be praying for continued victories with his health and healing.”
Sheila Fitts added, “Bless you and your family! Cancer is such a terrible thing to battle. Prayers for you all.”
However, it hasn’t erased the frustration on the other side. Randy W. Horn’s blunt reply summed up the doubt many feel: “I guess one can afford to go on so many vacations when they take money but produce no product.”
For paying customers, the issue isn’t whether personal hardship exists; it’s whether the business met reasonable professional expectations.
A small youth team paying $90 per player expects finished photos within weeks, not months.
The lack of a clear, honest timeline and the repeated cycle of “soon” without delivery have pushed multiple families to post public complaints.
Yasuko Jackson wrote, “I had no idea about your husband!!!! The Jacksons will be praying for continued victories with his health and healing.”
